RETURN & REFUND POLICY

Customer Satisfaction & Returns

At MagentaRO, we want every customer to feel confident when shopping with us. If you are not fully satisfied with your purchase, our return and refund policy is designed to provide a fair and transparent solution.

Return Period

Customers may request a return within 30 days of receiving their order.

Return Conditions

Returned items must meet the following requirements:

• Unused and in original condition.
• Returned with original packaging and accessories.
• Accompanied by proof of purchase.
• Not classified as personalized, customized, digital, or final-sale items unless received damaged or defective.

How to Request a Return

To begin a return request, please contact our customer support team and provide:

• Order Number
• Product Details
• Reason for Return

Our team will provide further instructions.

Refund Processing

After receiving and inspecting the returned item:

• Customers will receive an email notification regarding approval status.
• Approved refunds will be credited to the original payment method.
• Refunds are generally processed within 5–10 business days.

Damaged or Incorrect Items

If you receive an incorrect, damaged, or defective item, please contact us within 7 days of delivery and include photographs of the product and packaging.

Return Shipping Costs

Customers are responsible for return shipping fees unless the return is due to our error.